Design & Experience
UI/UX Design Services
About UI/UX Design
There are two failure modes in product design and they look nothing alike. The first is design that is beautiful and unbuildable — pixel-perfect screens with no empty states, no error handling, no consideration of what happens when a name is sixty characters long, handed to engineers who then invent the missing 40% under time pressure. The second is design by accretion, where every feature is added by whoever built it and the product slowly becomes a control panel only its authors can navigate.
We avoid both by designing with engineering in the room. Research comes first — user interviews, task analysis, funnel and session data where it exists — because the most expensive design decisions are made before anyone opens a canvas. Information architecture and flows are agreed before visual design begins. Then interfaces are designed as systems: tokens, components, states and rules, rather than screens, so the same effort covers the whole product instead of one flow.
Every design handover includes what actually gets built: loading, empty, error, partial and permission-denied states; responsive behaviour from 320px to ultra-wide with the breakpoint decisions explained; keyboard interaction and focus order; content guidance for the copy that changes at runtime; and motion specified with duration and easing rather than described as "smooth". Engineers should not have to guess, and they should not have to ask.
Accessibility is designed in, not audited later. Contrast is verified at design time, target sizes meet minimums, colour never carries meaning alone, focus indicators are part of the component spec, and flows are checked against screen reader navigation patterns. Retrofitting WCAG conformance costs several times what designing for it does.
Why it matters
What you get
Research before pixels
User interviews, task analysis and behavioural data shape the flows before visual design starts — where the expensive decisions actually live.
Systems, not screens
Tokens, components, states and rules so the design covers the whole product and stays coherent as it grows.
Every state specified
Loading, empty, error, partial and permission-denied states delivered as part of handover, not discovered during build.
Accessible by design
Contrast, target sizes, focus order, keyboard paths and screen reader flow verified at design time rather than audited afterwards.
Build-ready handover
Responsive rules, motion specs with duration and easing, and content guidance — engineers implement without inventing the gaps.
How we deliver
Our process for this work
Adapted to this service specifically — not a generic five-box diagram.
- 01
Research & discovery
2–3 weeksUser interviews, task analysis, competitive review and analysis of existing behavioural data, producing a documented problem definition.
- 02
Architecture & flows
1–2 weeksInformation architecture, primary user flows and low-fidelity wireframes validated with users before any visual work begins.
- 03
Visual system
2–3 weeksDesign tokens, type scale, colour system, core components with all states, and the accessibility rules the system enforces.
- 04
Screen design & prototype
3–6 weeksFull flows composed from the system, interactive prototype for usability testing, and responsive behaviour defined across breakpoints.
- 05
Handover & build support
OngoingAnnotated specifications, design QA against the built product, and continued availability while engineering implements.
Proof
Where we have done this
A patient portal designed for the patients who struggle most with portals
A rebuilt patient portal with WCAG 2.1 AA conformance, FHIR integration and plain-language results — activation rose from 23% to 67%.
- Patient portal activation rate
- 23% → 67%Patient portal activation rate
- Reduction in routine call volume
- 41%Reduction in routine call volume
- Verified across all patient flows
- WCAG 2.1 AAVerified across all patient flows
Scaling a B2B SaaS platform through 8x growth without a rewrite
Targeted performance and isolation work absorbed 8x tenant growth, cut p95 latency 78%, and took deployment from fortnightly to daily.
- Reduction in p95 API latency
- 78%Reduction in p95 API latency
- Deployment frequency
- 14 days → 1 dayDeployment frequency
- Tenant growth absorbed
- 8xTenant growth absorbed
Answers
UI/UX Design — common questions
Related
Services that usually go with this
Custom Web Application Development
Bespoke web platforms built for scale, speed and long-term ownership.
Learn moreSaaS Product Development
Multi-tenant platforms with billing, onboarding and analytics built in.
Learn moreFurther reading
Thinking about ui/ux design?
Tell us the problem rather than the solution. A 30-minute call is usually enough for both of us to know whether this is the right service and whether we are the right team.