Drezen Technology

Design & Experience

UI/UX Design Services

Interface design grounded in research and built to be shipped.

About UI/UX Design

There are two failure modes in product design and they look nothing alike. The first is design that is beautiful and unbuildable — pixel-perfect screens with no empty states, no error handling, no consideration of what happens when a name is sixty characters long, handed to engineers who then invent the missing 40% under time pressure. The second is design by accretion, where every feature is added by whoever built it and the product slowly becomes a control panel only its authors can navigate.

We avoid both by designing with engineering in the room. Research comes first — user interviews, task analysis, funnel and session data where it exists — because the most expensive design decisions are made before anyone opens a canvas. Information architecture and flows are agreed before visual design begins. Then interfaces are designed as systems: tokens, components, states and rules, rather than screens, so the same effort covers the whole product instead of one flow.

Every design handover includes what actually gets built: loading, empty, error, partial and permission-denied states; responsive behaviour from 320px to ultra-wide with the breakpoint decisions explained; keyboard interaction and focus order; content guidance for the copy that changes at runtime; and motion specified with duration and easing rather than described as "smooth". Engineers should not have to guess, and they should not have to ask.

Accessibility is designed in, not audited later. Contrast is verified at design time, target sizes meet minimums, colour never carries meaning alone, focus indicators are part of the component spec, and flows are checked against screen reader navigation patterns. Retrofitting WCAG conformance costs several times what designing for it does.

Why it matters

What you get

Research before pixels

User interviews, task analysis and behavioural data shape the flows before visual design starts — where the expensive decisions actually live.

Systems, not screens

Tokens, components, states and rules so the design covers the whole product and stays coherent as it grows.

Every state specified

Loading, empty, error, partial and permission-denied states delivered as part of handover, not discovered during build.

Accessible by design

Contrast, target sizes, focus order, keyboard paths and screen reader flow verified at design time rather than audited afterwards.

Build-ready handover

Responsive rules, motion specs with duration and easing, and content guidance — engineers implement without inventing the gaps.

How we deliver

Our process for this work

Adapted to this service specifically — not a generic five-box diagram.

  1. 01

    Research & discovery

    2–3 weeks

    User interviews, task analysis, competitive review and analysis of existing behavioural data, producing a documented problem definition.

  2. 02

    Architecture & flows

    1–2 weeks

    Information architecture, primary user flows and low-fidelity wireframes validated with users before any visual work begins.

  3. 03

    Visual system

    2–3 weeks

    Design tokens, type scale, colour system, core components with all states, and the accessibility rules the system enforces.

  4. 04

    Screen design & prototype

    3–6 weeks

    Full flows composed from the system, interactive prototype for usability testing, and responsive behaviour defined across breakpoints.

  5. 05

    Handover & build support

    Ongoing

    Annotated specifications, design QA against the built product, and continued availability while engineering implements.

Proof

All case studies
Healthcare & Life Sciences8 months

A patient portal designed for the patients who struggle most with portals

A rebuilt patient portal with WCAG 2.1 AA conformance, FHIR integration and plain-language results — activation rose from 23% to 67%.

Patient portal activation rate
23% → 67%Patient portal activation rate
Reduction in routine call volume
41%Reduction in routine call volume
Verified across all patient flows
WCAG 2.1 AAVerified across all patient flows
Read the case study
SaaS & Technology6 months

Scaling a B2B SaaS platform through 8x growth without a rewrite

Targeted performance and isolation work absorbed 8x tenant growth, cut p95 latency 78%, and took deployment from fortnightly to daily.

Reduction in p95 API latency
78%Reduction in p95 API latency
Deployment frequency
14 days → 1 dayDeployment frequency
Tenant growth absorbed
8xTenant growth absorbed
Read the case study

Answers

UI/UX Design — common questions

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Thinking about ui/ux design?

Tell us the problem rather than the solution. A 30-minute call is usually enough for both of us to know whether this is the right service and whether we are the right team.

sales@drezentechnology.comUsually replies within one business day